Play567 Online Casino - Terms and Conditions
Before you begin setting up your account with Play567 Online Casino, a live online gaming company (herein referred to as “we,” “us,” or “Company”), please read the following Terms and Conditions of Use carefully. If you (“you”) agree to these Terms, and wish to use Company website (“Site”), please click on the “I Agree” button. This will constitute a binding agreement between you and Company. Note that any violation of these Terms may result in termination your account with Company.
By using or downloading information from Site, you represent that you have read and understand these Terms and Conditions of Use and agree to be bound by them. If you do not agree with these Terms and Conditions of Use, in whole or in part, please do not continue to use the Site.
In the event that you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity performed by Company, you should in the first instance contact Company Customer Service via the 'Contact Us' details on the web site.
These Terms and Conditions together with all additional game rules, and any other additional rules and terms published on the Platforms or otherwise notified to you that specifically relate to and govern any particular event, game, promotion or tournament constitute a legally binding agreement between Company and you ('Conditions'). You should read all of these documents carefully as each one forms part of the legally binding agreement between us.
If these conditions are translated into another language, the English Language version will prevail in the event of any conflict between the translation and the English language version. Please note that these Terms and Conditions shall prevail in the event of any conflict between these Terms and Conditions and any of the game rules or other documents referred to in these Terms and Conditions.
APPLICATION OF TERMS AND CONDITIONS
1. By using our services and/or by acknowledging that you have read these Conditions when you register to join and/or by clicking on the ‘Open Account’ button when you register for your Account, you agree to comply with these Conditions, and you acknowledge that your failure to comply with these Conditions may result in disqualification, the closure of your Account, forfeiture of funds and/or legal action against you, as appropriate and as further specified in these Conditions. You acknowledge that if you accept these Conditions, we will start providing you with the benefit of the services immediately. As a consequence of this, if you accept these Conditions when registering for our services, you will not later be able to cancel your registration, although you can close your Account in accordance with these terms and conditions.
LEGAL USE REQUIREMENTS
2. You may only use the services if you are the minimum legal age in your jurisdiction and it is legal for you to do so according to the laws that apply in your jurisdiction. Company reserves the right to ask for proof of age from you and your account may be suspended until satisfactory proof of age is provided.
3. You understand and accept that Company is unable to provide you any legal advice or assurances and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to use the services. Any use of the services is at your sole option, discretion and risk. By using the services, you acknowledge that you do not find the services to be offensive, objectionable, unfair, or inappropriate in any way.
ACCOUNT CREATION/REGISTRATION
4. To use the services, you will first need to register for an account with us. You may access any of our services from your account.
5. You can open an account with us by choosing a unique account name and password and entering other information that we ask for on our registration form such as (but not limited to) your first and last name, address, email, birth date (an 'Account'). You shall ensure that the details provided at registration are accurate and kept up to date.
6. The account information supplied during the account creation process is kept confidential for our own purpose. We do not share this information with any third-party company and/or organization. This information includes customer e-mail addresses and other personal information supplied upon registration. If you supply us with your personal details, the information will only be used for its intended use, such as allowing us to send you information about your account. E-mail addresses will only be used to provide our customers with information regarding new software updates, promotional material, and miscellaneous casino operations, such as deposits and withdrawals.
7. All payments to and from your account must be paid in the currencies available on the services and shall not bear interest and you shall ensure that all payments into your account are from a payment source for which you are the named account holder.
8. You can request withdrawals from your account at any time provided all payments made have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency with which deposits were made.
INTERNATIONAL ACTIVITY
9. Some countries prohibit or limit some or all of the forms of gambling available on this site. You are responsible for ensuring that you are familiar with your country's laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws.
10. Company does not accept wagers or allow residents domiciled in the US and/or using US issued bank cards to use our web site.
IDENTITY AND SINGLE ACCOUNT REGISTRATION
11. The name on your account must match your true and legal name and identity and the name on your account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies in your Account.
12. To verify your identity, Company reserves the right to request at any time satisfactory proof of identity (including but not limited to copies of a valid passport / identity card and/or any payment cards used) and proof of address (including but not limited a recent utility bill or bank statement).
13. Failure to supply such documentation may result in suspension of the account.
14. You are prohibited from holding more than one account.
15. If you have more than one account or accounts in different names, then you must contact us immediately to have your accounts managed so that you only have one account.
16. Should Company have reasonable grounds to believe that multiple accounts have been opened with the intention to defraud the company, Company reserves the right to cancel any transaction related to said fraud attempt.
17. The Account name and password (including answers to any security questions) should not be disclosed to any third party. You are solely responsible for the security of your Account name and password (including answers to security questions).
18. You agree to keep your Account name and password secret and confidential and not to allow anyone else to use it. Every person who identifies themselves by entering a correct username and password is assumed by Company to be the rightful Account holder and all transactions where the username and password have been entered correctly will be regarded as valid.
19. In no event will Company be liable for any loss you suffer as a result of any unauthorized use or misuse of your login details. Company shall not be required to maintain Account names or passwords. If you have lost your Account name, username or password, please follow the web site instructions for a replacement.
E-TAINMENT EMPLOYEES OR AFFILIATES
20. If you are an officer, director, employee, consultant or agent of Company or one of its subsidiary, parent or associated companies, or suppliers or vendors, you are not permitted to register for an account with Company or to use directly or indirectly any of the Services, other than in the course of your function as an Company staff member.
USE OF THE SERVICES
21. Company reserves the right to suspend, modify, remove and/or add any service in its sole discretion with immediate effect and without notice and Company will not be liable for any such action.
22. Company forbids the use of all unfair practices when using its services. We do this to protect our customers and the integrity of the services. If any customer is found to be participating in any form of activities that we consider to constitute cheating his or her account may be permanently closed and any balance may be at risk of forfeiture or withholding as per the Terms and Conditions.
COPYRIGHT AND TRADEMARKS
23. All trademarks, trade names, service marks and logos displayed throughout the Site are the property of Company or licensed by third parties. You may not display, use as a link, use as a meta tag, or otherwise use any of the trademarks, trade names, service marks and logos displayed throughout the Site without the prior written consent of the owner of the trademark, trade name, service mark and logo.
24. Further, all other material used by Company, including but not limited to the software, images, pictures, graphics, photographs, animations, broadcast content, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned or licensed by Company or one of its subsidiaries or associated group companies and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without Company written permission.
25. Nothing contained in these Terms and Conditions of Use shall be construed as conferring any license or right to any trademark or other intellectual property right of Company or any other party
CASINO SERVICE
26. The following terms apply only to your use of the Casino Services.Please note that in the event of any conflict between this section and the remaining sections of these Terms and Conditions, the remaining Sections of these Terms and Conditions shall prevail.
27. By registering for the Casino Services you will be able to access to Casino Games, via the Site.
28. Participation in the live casino games is only possible during the hours of broadcast of the games via the Site (the "Show"). The broadcast hours are set out on the Site, as they will be from time to time.
29. When playing online you understand that you must listen at all times to the video and audio streamed as part of the live feed of the show.
30. To place a bet you must have sufficient credit in your account.
31. You understand and agree that Company’s records shall be the final authority in determining the terms of your use of the casino services, the activity resulting there from, and the circumstances in which such activity occurred.
32. When playing online you understand that the live feed streamed to your computer is subject to latency caused by Internet transfer protocols. There also be times when the Site and any Show live broadcast may becomes inaccessible as a result of technical difficulties experienced by us or on the Internet.
33. Company shall not, in any way, be responsible for any acts or omissions made by the user's Internet Service Provider ("ISP") or Telecommunications Service Provider ("TSP") with whom the user has contracted to gain access to this service, and Company shall not be a party to any dispute between user and ISP or between user and TSP, nor shall any such dispute have any effect on the obligations of Terms and Conditions.
34. The outcomes for all completed games, in spite of whether the player in reality saw the game play, are stored on our database and these outcomes will be considered to be correct. All decisions made by a Customer Service Manager are final.
35. Company may change, suspend or discontinue any aspect of the Site and the casino services at any time, including the availability of any Site features, broadcast, database, or content, where Company have commercial or technical reasons to do so. Company may also impose limits on certain features or services or restrict your access to parts or the entire Site for similar reasons.
PLAYER REPRESENTATIONS
36. The Player is over the age of 18 and has the mental capacity to take responsibility for their own actions.
37. The Player understands that by using the Site they may lose money on bets placed and they accept full responsibility for such loss. The Player also agrees that their use of the Website is at their sole risk.
38. The Player warrants that they will not attempt to hack, make unauthorized alterations to or introduce any kind of malicious code to the Gaming Service or Site. As such, the Player will not, without limitation, (a) reverse engineer or decompile (in whole or in part) any software available through the Website; or (b) make copies, modify, reproduce, transmit, alter or distribute all or any part of the Site or any material or information contained on it.
39. The Player must not use any form of computerized assistance in calculating risk strategies or bet placements of any kind, nor to predict the outcome of any betting or wagering event. Any such action will be considered to be cheating, which is a criminal offence. Players engaging in this type of activity will forfeit any winnings accrued through the use of the Internet Games and the appropriate authorities will be notified.
BONUSES
40. We may from time to time offer you complimentary or bonus amounts to be credited into your account ('Bonus'). Such Bonuses may only be used in relation to such services as may be specified when the Bonus is offered to you.
41. Acceptance of any Bonus shall be in accordance with additional terms and conditions we may make available to you in respect of each such Bonus offering.
42. You are not entitled to withdraw any Bonus amounts and you may not remove any cash obtained via a Bonus from your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.
PAYMENT SERVICES PROVIDER
43. In order to use the services, you will be required to send money to and may be required to receive money from us. We may use third-party electronic payment processors and/or financial institutions ('PSP – Payment Service Providers') to process such financial transactions.
44. You irrevocably authorize us, as necessary, to instruct such PSP's to handle Account deposits and withdrawals from your Account and you irrevocably agree that we may give such instructions on your behalf in accordance with your requests as submitted using the relevant feature on our Platforms.
45. You agree to be bound by the terms and conditions of use of each applicable PSP. In the event of conflict between these Conditions and the PSP's terms and conditions then these Conditions shall prevail.
CASH OUTS
46. Your account balance is the amount of real money held in your Account, plus any winnings and/or minus any losses accrued from using the services, less any entry or other fees, if applicable, and less any amounts previously withdrawn by you or amounts forfeited or reclaimed by Company due to any known or suspected fraud or due to deposits or other transactions rejected or cancelled by your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise), or any sums which are otherwise deductible or forfeited under these Conditions ('Account Balance').
47. Acceptance of cash out request is subject to any deposit method restrictions, bonus restrictions and/or any other terms of these Conditions.
48. All amounts you withdraw are subject to the transaction limits and any processing fees for deposits and withdrawal methods that we notify you of before cashing out. Further, we may report and withhold any amount from your winnings in order to comply with any applicable law.
49. We aim to authorize your card or bank transfer withdrawal request within a reasonable period of receipt of your request. For security reasons players making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained. This is to protect our players and ensure no fraudulent activity is carried out and although there maybe delays due to any security review undertaken.
50. As well as any other verification processes we may undertake, we reserve the right to request you to provide additional proof of identity to assist with our Anti Money Laundering Policy before processing your withdrawal. Upon request we reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, driving license, photocopy of a valid identity document, utility bill or header of a recent bank or card statement. We reserve the right to suspend your account until you have satisfactorily completed these checks.
51. Payment of funds which you withdraw shall be made where applicable by the manner in which they were deposited. Where not applicable, we will select an alternative in its sole discretion, although we will try to accommodate your preferences as indicated by you.
52. All taxes due in connection with any winnings awarded to you are your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize, except when explicitly stated.
DORMANT ACCOUNTS
53. In the event that no transaction has been recorded on a Player's account for 12 months Company reserves the right to close the account and remit the balance using the last known details of the player. In the event that the player cannot be satisfactorily located any remaining balance shall be forfeited by the player. No claim shall lie against the Company in the event the balance is forfeited in these circumstances.
ABUSIVE OR OFFENSIVE BEHAVIOR
54. Abusive or offensive behavior will not be tolerated on our platforms or with any of our staff. Any violation of this policy will result in a suspension of your use of the services or such other action as may be reasonably required by Company to ensure compliance. In addition, you are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Company operation in any media or forum.
FRAUDULENT ACTIVITIES AND PROHIBITED TRANSACTIONS
55. Company has a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Company’s sole determination, you are found to have cheated or attempted to defraud Company or any other user of any of the services in any way, including but not limited to game collusion with the live dealers or other players, game manipulation or payment fraud, or manipulation of the multi-currency facilities, or if Company suspects you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback, or other reversal of a payment) or prohibited transaction (including but not limited to money laundering or account take over), Company reserves the right to suspend and/or close your Account and to share this information (together with your identity) with other online gaming sites, banks, credit card companies, and other such appropriate agencies.
56. We reserve the right to void and withhold any or all winnings made by any person or group of persons where we have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Company and/or the services and/or the platforms in any way.
57. In the interests of data protection and security you are expressly prohibited from posting information or contacting our customers to offer or promote any offers, products or services without the express written permission of Company.
SYSTEM ERRORS
58. You must inform us as soon as you become aware of any errors with respect to your Account or any calculations with respect to any bet you have placed or any currency conversion.
59. In the event of any system failure or game error that results in an error in any odds calculation, charges, fees, bonuses or payout, or any currency conversion as applicable, ('System Error'), Company reserves the right to declare null and void any bets that were the subject of such System Error and to take any money from your Account relating to the relevant bets. If there are insufficient funds in your Account, demand that you pay us the relevant outstanding amount relating to these bets.
60. In all circumstances whereby Company (in its sole discretion) determines a System Error has been used to gain an unfair advantage, Company reserves the right to consider this activity to be subject forfeiture and account closure as per these Terms and Conditions.
SECURITY REVIEW
61. To maintain the level of security and integrity in the system, Company reserves the right to conduct a security review at any time to validate your identity, age, the registration data provided by you, to verify your use of the services, including but not limited to your compliance with these Conditions and the policies of Company and your financial transactions carried out via the services for potential breach of these Conditions and of applicable law.
62. As such you authorize us and our agents to make any inquiries of you and for us to use and disclose to any third party we consider necessary to validate the information you provide to us or should provide to us in accordance with these Conditions, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as Company at its discretion, may request.
FORFEITURE & ACCOUNT CLOSURE
63. Company reserves the right, in its discretion and in relation to your account, any related payment service provider account, any accounts you may have with other sites and/or casinos and/or services owned or operated by or on behalf of Company, to terminate this agreement, withhold your account balance, suspend your account and recover from such account the amount of any affected payout, bonuses and winnings if:
(i) You are in material breach of any of these Agreements;
(ii) Company becomes aware that you have used or attempted to use the services for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);
(iii) You have 'charged back' or denied any of the purchases or deposits that you made to your Account.
TERMINATION
64. You are entitled to close your Account and terminate these Conditions without prior notice to Company by withdrawing the entire balance from your account and sending an email or telephoning us using the details at 'Contact Us'.
65. Company will respond within a 72 hours time period provided that you continue to assume responsibility for all activity on your Account until such closure has been affected by us.
66. Company is entitled to terminate these Conditions without prior notice to you at the email address you have provided to the Company. In the event of termination by Company, the Company shall give notice of the termination to you via email, as soon as reasonably practicable refund the balance of your Account. Where Company has terminated pursuant to Section 59, any pay outs, bonuses and winnings in your Account are non-refundable and deemed forfeited.
67. Provisions of Sections which, by their nature, must remain in effect beyond the termination of this Agreement shall survive any termination. Payments which accrue or are due before termination of this Agreement shall survive the expiration or termination of this Agreement.
LIMITATIONS AND EXCLUSIONS
68. Company is not required to provide redundant or back up networks and/or systems.
69. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE SITE, ALL SOFTWARE USED BY IT AND THE MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY AND ITS SOFTWARE PROVIDERS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THIS WEB SITE OR THE MATERIALS ARE COMPLETELY ERROR FREE, WILL OPERATE WITHOUT INTERRUPTION, ARE COMPATIBLE WITH ALL EQUIPMENT AND SOFTWARE CONFIGURATIONS, FREE OF VIRUSES, ERRORS, OR OTHER HARMFUL COMPONENTS, OR WILL OTHERWISE MEET YOUR NEEDS.
70. Computer systems are vulnerable in varying degrees to computer viruses, bugs, power disruptions, communication line disruptions, Internet access failures, Internet content failures, attacks by hackers and other problems. We have taken reasonable steps so that such problems will not materially affect our business, but do not guarantee that the Site is immune to such problems. It is your responsibility to protect yourself from such problems. Steps you may consider taking to mitigate the vulnerability of your computer system include using firewalls, password protection, and anti-virus programs.
LIMITATION OF LIABILITY
71. IN NO EVENT SHALL COMPANY, ITS SOFTWARE PROVIDERS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR INCOME, OR LOSS OF USE OF EQUIPMENT, SOFTWARE, OPPORTUNITY OR DATA) RELATED TO OR THAT ARISE FROM (A) YOUR USE OF OR INABILITY TO USE THIS WEB SITE OR THE MATERIALS, (B) ANY FAILURE OR MALFUNCTION OR ANY SOFTWARE, HARDWARE, COMMUNICATION, BROADCASTING, TECHNOLOGY OR OTHER SYSTEM. (C) YOUR RELIANCE ON ANY MATERIALS CONTAINED ON THIS WEB SITE, OR (D) ANY GOODS OR SERVICES ADVERTISED OR LINKED TO THIS WEB SITE, EVEN IF COMPANY IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES, ACTED NEGLIGENTLY OR IF THE EXCLUSIVE REMEDIES STATED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE.
INDEMNITY
72. You agree to indemnify, defend and hold harmless us, our third party service providers, our software providers, officers, directors, employees, agents, licensors, suppliers and any third-party information providers to from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Service using your account or that may arise out of or in connection with (a) any breach of these Terms by you or through a machine on which you access the Site; (b) any of your user-contributed content infringing these Terms or the rights of any person or entity; or (c) any purchase or other property-related transaction to which you are party or that is entered into in connection with this Site.
COMPLAINTS & NOTICES
73. If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity provided by Company, you must submit your complaint to Company in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Any notice we give to you will be sent to the email address that you provide when you register your Account.
COMPENSATION
74. You agree that you will only use the services provided by Company in accordance with the Terms and Condition set out in this schedule. Any breach of these conditions by you which results in Company incurring any losses or costs will render you liable to compensate Company for any said losses or costs in their entirety.
PRIVACY AND DATA PROTECTION
75. We are committed to protecting your privacy. Company collects personal information from visitors to its web site through the online registration process and every time you interact with us.
76. When you create an account with Company, you need to provide some personal information, such as your name, email address, and mailing address.
77. We may transfer that personal information within ourselves or to our third-party service providers anywhere in this world.
78. We use this information to:
(i) Improve and customize the content and layout of the site and other materials.
(ii) Notify you of updates to the site.
(iii) Notify you of relevant properties and services.
(iv) Notify you of upcoming events and programs.
(v) Notify you of promotional material and miscellaneous operations.
(vi) Notify you of any services and products provided by us or by third parties that we think may be of interest to you.
79. We shall not sell or receive payment for licensing or disclosing your personal information. We will not rent or sell your personally identifying information to other companies or individuals, unless we have your consent. We may share such information in any of the following limited circumstances:
(i) We have your consent or your request to do so.
(ii) We are required to do so by law.
(iii) We have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of Company, its users or the public.
80. Credit information that you and credit authorizers provide when you make payments by credit card or electronic check for products, dues or other services via the site will only be used to process the transactions you request.
81. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.
82. By using the Site, you consent to the terms of this privacy policy and our processing of personal information for the purposes given above as well as those explained where we collect personal information on the Site.
83. Company may share your personal data with any of its agents who may only use such data for strictly the same purposes as Company shall specify and within the terms of these Conditions. Company shall use your personal data in accordance with the Privacy section.
84. You should assume that all use of our web site, chat, emails and telephone calls between you and Company will be recorded. These recordings will be the sole property of Company and may be used as evidence in the event of any dispute or to improve customer care.
EXCLUDED TERRITORIES.
85. Company reserves the right to exclude players from certain territories from making real money bets. Company does not allow, assist or encourage any form of circumvention of any restrictions placed upon these excluded territories. These territories includes: USA and it's territories and Israel.
DISPUTES
86. Where there is any dispute concerning a player's account, Company reserves the right to suspend the player's account until a resolution is reached. Company takes player disputes very seriously and endeavors to take all reasonable steps to investigate and resolve all disputes.
MODIFICATION AND AMENDMENTS
87. You fully understand and agree to be bound by these Conditions and as modified and/or amended by Company from time to time, Company reserves the right to change these Terms and Conditions at any time. Such changes shall have effect immediately upon publication on this site and you agree to be bound by them and to regularly review these terms for the purposes of monitoring such changes. If any modification is unacceptable to you, your only recourse is to terminate these Conditions. Your continued use of the services following notification will be deemed binding acceptance of the modification. It is your sole responsibility to review these Conditions and any amendments each time you play. These Conditions and the documents referred to herein represent the complete and final Conditions agreed between you and Company in relation to these Terms and Conditions and supersede any and all prior agreements between you and Company.